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Terms of Use

Acceptance of term of use

These Terms of Use govern your use of the Lotteria Việt Nam Vietnam and its affiliates ("Lotteria Việt Nam") Web site. By using, visiting, or browsing the Lotteria Việt Nam Vietnam, you accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you should not use the Lotteria Việt Nam Vietnam. These Terms of Use are an ongoing contract between you and Lotteria Việt Nam and apply to your use of the Lotteria Việt Nam Vietnam. These Terms of Use affect your rights and you should read them carefully.

Change of the general terms and conditions

LOTTERIA Vietnam reserves the right to change or modify these general terms and conditions, at anytime, without prior notification to the Customer. The Customer will be able to review the newest updated version of these general terms and conditions by clicking on “General Terms and Conditions” at the homepage of Lotteriavietnam.com.vn. Such updated version will prevail and replace all previous versions. The Customer’s continued use of the LOTTERIA Vietnam’s website after such changes or modifications will confirm the Customer’s acceptance with them.

Your user account

If you use the Lotteria Việt Nam Vietnam, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Website of LOTTERIA Vietnam

These general terms and conditions will be applied to all Customer who are using the website of LOTTERIA Vietnam. This Website may contain links to the third parties websites that are not owned by LOTTERIA Vietnam. LOTTERIA Vietnam have no right to control over the contents, information privacy policies or other parts in the website of the third parties. In addition, LOTTERIA Vietnam cannot censor or edit the contents on the websites of the third parties. We encourage the Customer to carefully read the terms, conditions and information privacy policies of the third parties’ websites that you access.

Website access

Lotteria hereby grants you permission to use this Website as set forth in this Terms of Service, provided that: (i) your use of the Website as permitted is solely for your personal, noncommercial use; (ii) you will not copy or distribute any part of the Website in any medium without Lotteria prior written authorization; (iii) you will not alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose; and (iv) you will otherwise comply with the terms and conditions of these Terms of Service. In order to access some features of the Website, you will have to create an account. You may never use another's account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify Lotteria immediately of any breach of security or unauthorized use of your account. Although Lotteria will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Lotteria or others due to such unauthorized use.

You agree not to use or launch any automated system, including without limitation, "robots," "spiders," "offline readers," etc., that accesses the Website in a manner that sends more request messages to the Lotteria servers in a given period of time than a human can reasonably produce in the same period by using a convention on-line web browser. Notwithstanding the foregoing, Lotteria grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Lotteria reserves the right to revoke these exceptions either generally or in specific cases. You agree not to collect or harvest any personally identifiable information, including account names, from the Website, nor to use the communication systems provided by the Website for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Website with respect to their User Submissions.

Information registration of users

Website of LOTTERIA Vietnam allows the registration of personal information. The Customer should understand that whether such the registered information are published or not, LOTTERIA Vietnam does not warrant any confidentiality to any information of any part of any registration. The Customer agree to probable disclosure by LOTTERIA Vietnam of Customer's name and information registration section on the website of LOTTERIA Vietnam or in other part of the press release or in media items.

The Customer will be solely responsible for his/her personal information registration and the aware the importance of posting or publishing them. In connection with information submission, the Customer affirms, represents, and/or warrant that: (i) owing or having the necessary licenses, consents, and authorize LOTTERIA Vietnam to use and all patents, trademarks, copyright or other exclusive rights in any information registration; and (ii) the Customers has the written consent, receipt, and acceptance of each individual person who submitted his/her personal information in the registration to use the personal name or portrait and such submissions will become the property of LOTTERIA Vietnam. LOTTERIA Vietnam may use such submissions in our sole discretion. For clarity, the Customer retains all of his/her ownership rights in other registration. However, by submitting the personal information to LOTTERIA Vietnam’s website, the Customer hereby authorizes LOTTERIA Vietnam to use such personal information and LOTTERIA Vietnam reserves the right to use such information for the purpose of advertising on the Website in any media formats and through any media channels.

Limitation of legal responsibilities

The board of directors, employees, or agents of LOTTERIA Vietnam disclaim any legal responsibilities with the Customers in any circumstances including direct, indirect, incidental, special, intentional damages or whatsoever resulting from any, including but not limited to (i) incorrect, error or inaccuracies of content, (ii) personal injury or objective property damage, resulting from the access to and use of our website, (iii) any unauthorized access to collect any personal information and/or any financial information stored therein, (iv) any interruption or cessation of transmission to or from our website, (v) any bugs, viruses or the like which may be transmitted to or through our website by any third party, and/or (vi) any incorrect and error of contents or for any loss or damage of any kind incurred as a result of the use of any posted, emailed, transmitted content or the like, via the LOTTERIA Vietnam, whether based on warranty, contract, tort, or any other legal theory, and the company will not be responsible for such damages which may occur. The foregoing limitation of liability shall apply to the fullest extent permitted by law. The Customer should clearly acknowledge that LOTTERIA Vietnam will not be liable for information registration of user or illegal instruction of any third parties or any risk or damage which may occur for the Customer.


You agree to defend, indemnify and hold harmless Lotteria, its parent corporations, affiliates officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Website; (ii) your violation of any term of these Terms of Service; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that one of your User Submissions caused damage to a third party. This defense and indemnification obligation will survive these Terms of Service and your use of the Website.

Intellectual property of LOTTERIA Vietnam

This web site contains many valuable trademarks owned and used by LOTTERIA Vietnam, and its subsidiaries and affiliates throughout the world. These trademarks are used to distinguish LOTTERIA Vietnam’s quality products and services. These trademarks and related proprietary property are protected from reproduction and replicate under national and international laws and will not to be copied, in any nature whatsoever, without the express written consent given by LOTTERIA Vietnam. The text, graphics and html code contained in this website may not be copied, distributed, displayed, reproduced or transmitted in any form or via any means without the prior written consent given by LOTTERIA Vietnam. The LOTTERIA Vietnam’s website may be linked to other websites which are not involved to the LOTTERIA Vietnam. Hyperlinks are not provided as a service to the Customer and are not sponsored by or affiliated with this LOTTERIA Vietnam’s website. LOTTERIA Vietnam will not review which sites that such hyperlinks are linked to or from and will not be responsible for the content of any other websites. The Customer take his/her own risk by accessing to these hyperlinks. LOTTERIA Vietnam makes no representations or warranties for any content, completeness, or accuracy of these hyperlinks or the websites linked to this web site. LOTTERIA Vietnam reserves the right to modify these Terms and Conditions at any time without prior notice, and the Customer is requested to review these Terms and Conditions if there are any changes. By using the LOTTERIA Vietnam’s website under its modified terms, the Customer agree and accept such modified terms.

Privacy Policy

1. The purpose and scope of information COLLECTION

Lotteria Vietnam acknowledges and respects the confidential information of individuals who login into LOTTERIA Vietnam’s website. This policy covers the personal information that LOTTERIA Vietnam and its franchisees are holding and presenting in a way that LOTTERIA Vietnam and its franchisees want to use, manage and protect personal information of the Customer when the Customer login into LOTTERIA Vietnam’s website or place an order through LOTTERIA Vietnam’s website.

LOTTERIA VIETNAM preserves the right to revise this confidential policy from time to time whenever we deem necessary, so please visit the website regularly to stay informed of any updates. This confidential policy takes effect from January 2018.

LOTTERIA VIETNAM  may collect personal information from the Customer including name, address, phone number and mobile phone number, email address, contents of credit card, and any other information if you agree to provide us with such information. When the Customer use the online ordering system, the Customer will be requested to answer additional information. Such information enables the delivery of products to the Customer’s place more quickly and easily. The online order placing system will also store information about orders of the Customer to facilitate the Customer to remember and re-order the menu for the following transaction.

If LOTTERIA Vietnam collects personal information of the Customer from someone else, LOTTERIA Vietnam will implement the reasonable steps to notify to the Customer.

The Customer will be responsible by his/her self for security and keep the service use under the registered name, password, and email box. In addition, the Customer will have responsibility to promptly notify the website delivery.lotteria.vn of behaviors of unauthorized use, abuse, breach of confidentiality, retain the registered name and password of third parties to take appropriate remedial measures.

2. Information use

LOTTERIA Vietnam may use personal information provided by the Customer and process such information to provide goods and services to the Customer. As normal practice, we will use the personal information in the way as maybe desired by the Customer, including but not limited to, any purpose as follows:

  • Introduction and offer of fast-food, the latest promotions to the Customer or information about products and services that LOTTERIA Vietnam thinks beneficial to the Customer.
  • Confirmation of Order or confirmation of Customer registration status.
  • Sending notices on information exchange activities between the Customer and the website delivery.lotteria.vn
  • Prevention of the destructive activities of the user accounts of the Customer or anonymous activities in name of the Customer.
  • Contact, provide the Customer with any information about the company which could be requested by the Customer and deal with the Customer in special cases.
  • Determine the number of the Customer accessing the LOTTERIA Vietnam’s website.
  • Notify The Customer on changes of LOTTERIA Vietnam’s website.
  • Manage the marketing research campaigns.
  • Non usage of personal information of the Customer for purposes other than confirmation and contact involving to transactions the website delivery.lotteria.vn

3. Share of information

LOTTERIA Vietnam will not provide any personal identifiable information to unaffiliated third parties for their use in marketing directly to the Customer. LOTTERIA Vietnam may use the related companies for the operation and maintenance of the website or for other purposes related to the business activities, and such companies may receive information of the Customer to carry out the aforesaid requests. LOTTERIA Vietnam reserves the right to disclose personal information of the Customer in some circumstances as so requested by the government agencies for the purpose of investigation or other requirements as prescribed by the law.

The personal information that the Customer have registered on the LOTTERIA Vietnam’s website may be disclosed to third parties:

  • These suppliers hired by us to provide some services such as mailing to the Customer.
  • To meet the goal of the Customer when registering personal information.
  • If the Customer agrees to share such personal information.
  • If the Government requests to share such personal information.
  • If the personal information of the Customer have been collected by marketing units, then it will be provided to such marketing units for the purpose of marketing and research.

4. Time for information storage

Personal data of the Customer will be stored until a request for cancellation or the Customer login by himself/herself to perform the cancellation.
The Customer will have the right to do the self inspection, update, modification or cancelation of his/her personal information by logging into the account and edit his/her personal information or request delivery.lotteria.vn to do so.

5. Address of the organization collecting and manage personal information

  • Tax code/incorporation decision:030 064 4051
  • Address:7th Paragon Building, 03 Nguyen Luong Bang, Tan Phu Ward, Dist. 7, HCMC, Vietnam
  • Tel:+84 8 5416 1072 ~ 79
  • Email: webmaster@lotteria.vn

The Customer will have the right to appeal the Moderators of the website delivery.lotteria.vn Upon receipt of such feedback, LOTTERIA Vietnam will confirm the information, and subject to accurate complain of The Customer, LOTTERIA Vietnam will timely take remedial measures, in according to the extent.

6. Commitment on non-disclosure of the Customer’s personal information

Personal information of the Customer on delivery.lotteria.vn is committed by delivery.vietnam.vn for strict confidentiality under the policy on personal information protection of delivery.lotteria.vn. The collection and use of information of each Customer will only be done upon consent of the Customer, except as otherwise provided by the law.
We will not use, transfer, provide nor disclose to any third parties the personal information of the Customer without consent given by the Customer.

In case the hosting server is under attack by hacker which may cause the loss of personal data of the Customer, delivery.lotteria.vn will have the responsibility to notice the matter to the relevant competent authorities for prompt investigation and timely settlement and advise the Customer of such events.

Strictly protect all information related to the online orders of the Customer including information of invoice, digitized accounting documents on delivery.lotteria.vn .

The Moderators of delivery.lotteria.vn will require the Customer being individuals registering/placing orders, to provide full concerned personal information such as: Full name, contact address, email, phone ...., and take responsible for the legality of such information. The Moderators of delivery.lotteria.vn assumes no responsibility and will not resolve all complaints relating to the rights of the Customer as it deems that all personal information initially provided by such Customer is incorrect.