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Thông tin sử dụng

Operation Guide

1. The purpose and scope of information COLLECTION

Lotteria Vietnam acknowledges and respects the confidential information of individuals who login into LOTTERIA Vietnam’s website. This policy covers the personal information that LOTTERIA Vietnam and its franchisees are holding and presenting in a way that LOTTERIA Vietnam and its franchisees want to use, manage and protect personal information of the Customer when the Customer login into LOTTERIA Vietnam’s website or place an order through LOTTERIA Vietnam’s website.

LOTTERIA VIETNAM preserves the right to revise this confidential policy from time to time whenever we deem necessary, so please visit the website regularly to stay informed of any updates. This confidential policy takes effect from January 2018.

LOTTERIA VIETNAM  may collect personal information from the Customer including name, address, phone number and mobile phone number, email address, contents of credit card, and any other information if you agree to provide us with such information. When the Customer use the online ordering system, the Customer will be requested to answer additional information. Such information enables the delivery of products to the Customer’s place more quickly and easily. The online order placing system will also store information about orders of the Customer to facilitate the Customer to remember and re-order the menu for the following transaction.

If LOTTERIA Vietnam collects personal information of the Customer from someone else, LOTTERIA Vietnam will implement the reasonable steps to notify to the Customer.

The Customer will be responsible by his/her self for security and keep the service use under the registered name, password, and email box. In addition, the Customer will have responsibility to promptly notify the website delivery.lotteria.vn of behaviors of unauthorized use, abuse, breach of confidentiality, retain the registered name and password of third parties to take appropriate remedial measures.

2. Information use

LOTTERIA Vietnam may use personal information provided by the Customer and process such information to provide goods and services to the Customer. As normal practice, we will use the personal information in the way as maybe desired by the Customer, including but not limited to, any purpose as follows:

  • Introduction and offer of fast-food, the latest promotions to the Customer or information about products and services that LOTTERIA Vietnam thinks beneficial to the Customer.
  • Confirmation of Order or confirmation of Customer registration status.
  • Sending notices on information exchange activities between the Customer and the website delivery.lotteria.vn
  • Prevention of the destructive activities of the user accounts of the Customer or anonymous activities in name of the Customer.
  • Contact, provide the Customer with any information about the company which could be requested by the Customer and deal with the Customer in special cases.
  • Determine the number of the Customer accessing the LOTTERIA Vietnam’s website.
  • Notify The Customer on changes of LOTTERIA Vietnam’s website.
  • Manage the marketing research campaigns.
  • Non usage of personal information of the Customer for purposes other than confirmation and contact involving to transactions the website delivery.lotteria.vn

3. Share of information

LOTTERIA Vietnam will not provide any personal identifiable information to unaffiliated third parties for their use in marketing directly to the Customer. LOTTERIA Vietnam may use the related companies for the operation and maintenance of the website or for other purposes related to the business activities, and such companies may receive information of the Customer to carry out the aforesaid requests. LOTTERIA Vietnam reserves the right to disclose personal information of the Customer in some circumstances as so requested by the government agencies for the purpose of investigation or other requirements as prescribed by the law.

The personal information that the Customer have registered on the LOTTERIA Vietnam’s website may be disclosed to third parties:

  • These suppliers hired by us to provide some services such as mailing to the Customer.
  • To meet the goal of the Customer when registering personal information.
  • If the Customer agrees to share such personal information.
  • If the Government requests to share such personal information.
  • If the personal information of the Customer have been collected by marketing units, then it will be provided to such marketing units for the purpose of marketing and research.

4. Time for information storage

Personal data of the Customer will be stored until a request for cancellation or the Customer login by himself/herself to perform the cancellation.
The Customer will have the right to do the self inspection, update, modification or cancelation of his/her personal information by logging into the account and edit his/her personal information or request delivery.lotteria.vn to do so.

5. Address of the organization collecting and manage personal information

  • CÔNG TY TNHH LOTTERIA VIỆT NAM
  • Tax code/incorporation decision:030 064 4051
  • Address:7th Paragon Building, 03 Nguyen Luong Bang, Tan Phu Ward, Dist. 7, HCMC, Vietnam
  • Tel:+84 8 5416 1072 ~ 79
  • Email: webmaster@lotteria.vn

The Customer will have the right to appeal the Moderators of the website delivery.lotteria.vn Upon receipt of such feedback, LOTTERIA Vietnam will confirm the information, and subject to accurate complain of The Customer, LOTTERIA Vietnam will timely take remedial measures, in according to the extent.

6. Commitment on non-disclosure of the Customer’s personal information

Personal information of the Customer on delivery.lotteria.vn is committed by delivery.vietnam.vn for strict confidentiality under the policy on personal information protection of delivery.lotteria.vn. The collection and use of information of each Customer will only be done upon consent of the Customer, except as otherwise provided by the law.
We will not use, transfer, provide nor disclose to any third parties the personal information of the Customer without consent given by the Customer.

In case the hosting server is under attack by hacker which may cause the loss of personal data of the Customer, delivery.lotteria.vn will have the responsibility to notice the matter to the relevant competent authorities for prompt investigation and timely settlement and advise the Customer of such events.

Strictly protect all information related to the online orders of the Customer including information of invoice, digitized accounting documents on delivery.lotteria.vn .

The Moderators of delivery.lotteria.vn will require the Customer being individuals registering/placing orders, to provide full concerned personal information such as: Full name, contact address, email, phone ...., and take responsible for the legality of such information. The Moderators of delivery.lotteria.vn assumes no responsibility and will not resolve all complaints relating to the rights of the Customer as it deems that all personal information initially provided by such Customer is incorrect.